Fix a rejected verification

A rejection usually means the photos or details couldn't be read — it's often quick to fix.

1. Read the reason in the rejection notice; it points to what went wrong.
2. Retake photos in good light, showing the whole document with no glare or blur.
3. Make sure your name and date of birth match your ID exactly.
4. Resubmit. If it's rejected again for the same reason, contact support and we'll help.