Complaints & Dispute Resolution

Template — review by counsel before publishing. This placeholder is not legal advice.

1. How to Raise a Complaint

If you are unhappy with any aspect of the service, contact our support team with the details of your concern.

2. Our Process

We acknowledge complaints promptly and aim to resolve them within a reasonable timeframe, keeping you informed of progress.

3. Unauthorized Transactions

Report unauthorized or erroneous transactions as soon as possible so we can investigate under applicable consumer protection rules.

4. Escalation

If you are not satisfied with the outcome, you may escalate your complaint to the appropriate regulator.